What should I expect after enrolling my baby?

You will receive a Booking Acknowledgement email with the details of your baby's enrolment to confirm your baby’s enrolment. Closer to the start date of your enrolment, you will receive a welcome email, with lots of additional information about what to bring, when to arrive, parking, class protocols etc.

Multiples?

Please contact us at canberra-act@babysensory.com so that we can enrol your twins/triplets into our classes. 

Fees for multiples are: full term rate for 1st baby, and a 50% discount for each subsequent sibling attending together. We do not require two adults to be present for each class, however, if you would like to bring another adult with you, you are more than welcome to!

Want to enrol your baby but your preferred class time/location is full?

Make sure you add your name to the waitlist as spaces can become available at any time. Adding your name to the waitlist also ensures that you get notified when new classes or terms open. You can also join another class while you wait for a space to become available in your first class of choice, as soon as it does we'll just move your booking over.

Can older siblings attend as well?

Our classes provide a special one on one learning experience for you and your baby and are specifically designed for babies from birth to 13 months.  There are a number of reasons we do not invite families to bring along older siblings (under the age of 6), the top 3 being:

1.  This is due to our insurance policy.

2. The older sibling would be unsupervised while you are participating in activities with your baby - so their safety over the course of our 50 minute class could be compromised.

3.  Our classes are filled with incredible experiences including bubbles, lights, music, instruments, dancing, parachutes, balloons, puppet shows (and more!) and we would not expect a younger child to sit quietly in one place for 50 minutes while all of these exciting and stimulating activities were being enjoyed by their parent and baby sibling - they cannot join in, and understandably many toddlers/younger children could become disruptive to the class, or become a distraction for the other parents and babies in the class - therefore impacting the Baby Sensory experience of those enrolled in our program each week.

I’ll be away for a class, what are my options?

We all have classes that we will be unable to make; maybe you have a holiday planned, you and/or bub are not 100% well, or you’ve just woken up after one of ‘those’ nights.

If you are to miss a class within your enrolment period, you then have three options:

Option 1 |  You can attend a class earlier/later on the day, at the venue you normally attend classes - by prior arrangement only. This must be organised at least 24 hours prior via email on canberra-act@babysensory.com. 

Option 2  |  You are welcome to join another one of our classes at a different location at any point during your enrolled Term (subject to available places).  These make up classes can be organised on our private member Facebook page, if that is unsuccessful, then these make-up classes must be booked and confirmed at least 24 hours in advance via email on canberra-act@babysensory.com

We will always do our absolute best to accommodate your request based on numbers and capacity limits within the venue (but there are no guarantees unfortunately). 

Option 3  |  You can gift the class to a friend and their baby who can attend the class you are missing in your place (you must let your class leader know so that this person and their baby is registered and contact details are provided for traceability reasons - ideally 12 hours prior to the scheduled class). 

Your friend can only attend at your usual venue and class time (not an alternate week).

In cases where the above options are not feasible, the missed class is then forfeited.  We do not offer refunds or carry missed classes into future terms so you are encouraged to communicate with our team as early as possible.